For your convenience, we offer several shipping options: Standard UPS Ground, UPS Two Day Air, FedEx 2nd Day, and FedEx Home Delivery. HiveWire 3D make its shipping and handling prices and policies as fair as possible, so you benefit from our competitive pricing, plus the convenience of delivery to your door. You will receive an email with your tracking ID(s) for each purchase as it is shipped. However, you will be credited all reasonable and customary shipping charges relevant to that item if product is defective or the wrong item was shipped.Įvery physical order is shipped via your choice of UPS or FedEx with a tracking number so you know when it ships and when it is scheduled to arrive. You are responsible for all return shipping charges. Please be certain that items are secure in their packaging so damage does not occur while they are in transit back to our location. We recommend items be returned via UPS, FedEx, or insured parcel post for proof of delivery. You must file a lost shipment claim with the respective shipper. We are not responsible for lost shipments. To receive a refund, all returned merchandise must be in resalable condition, free from scratches and defects. We can process returns and refunds only for items purchased from HiveWire 3D. Please contact us if you are uncertain about any part of this return policy or if you have unanswered questions. Returns for physical goods must be made within 30 days of you receiving them. ExceptionsĬlearance items will be marked as such, and may not qualify for a refund unless found to be defective. Once your return of physical product has been inspected, we will notify you whether you will receive a full refund, partial refund, or no refund. It is recommended to return products in an outer protective box to ensure protection of original packaging materials. Include all original packing materials, manuals and accessories with the product to avoid any additional fees. There cannot be any writing or labels on the packaging for the item You must have the original packaging for the item The product must be free from scratches and/or defects All such items must meet the following criteria:Īll returned merchandise must be in resalable condition All physical products must be inspected before any refunds will be issued. If your return is authorized, you will be given the address to which you must then mail the physical product(s) to. We will review your request, and communicate back with you to let you know whether your return request is authorized. ![]() Please use our contact form and explain your request in the comment field. If you wish to return a physical product that you purchased from HiveWire 3D, please follow the steps and guidelines outlined below: ![]() If you purchased any hard goods that were shipped to you, those must be mailed back to HiveWire 3D and meet the criteria outlined in the Returns of Physical Goods section below. Just make sure to contact us to request a refund within 30 days of the date of your purchase. If, for any reason, you are unsatisfied with your purchase, you may request a refund and have the charges returned back to you in the form of in-store credit. We stand behind the products sold on our site and guarantee your satisfaction with every order. We are committed to providing you with only the best and highest quality products.
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